Shipping Policy
Welcome to our store! Below you'll find all the important details about how we ship our products to you.
🌍 Where We Ship
We ship directly from Madeira, Portugal to most countries within the European Union.
If your country is not available at checkout, feel free to contact us at sales@actichains.com and we’ll do our best to assist.
Note: We currently do not ship outside of the EU.
🚚 Shipping Times
All orders are processed within 1–3 business days.
Estimated delivery times:
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Portugal Mainland: 2–4 business days
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Rest of EU: 4–8 business days
Shipping times may vary slightly depending on destination and seasonal demand.
💶 Shipping Rates
Shipping fees are calculated at checkout based on your order’s weight and destination.
We offer free EU shipping on all orders over €[your free shipping threshold].
🍷 Alcohol Shipping
Some of our products contain alcohol (such as Madeira wine or Poncha kits). By ordering these items, you confirm:
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You are of legal drinking age in your country.
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Someone of legal age will be available to receive and sign for the delivery (if required by law).
We comply with all EU alcohol shipping regulations.
📦 Packaging & Protection
Your order will be packed with certified protective packaging for glass and perishable goods. If your product arrives damaged, please email us within 48 hours of delivery with photos and order details so we can assist you.
🧾 Customs & Duties
We ship from inside the EU. No customs duties are applied for deliveries to other EU countries. You are responsible for complying with any alcohol import restrictions specific to your location.
🔎 Tracking Your Order
Once your order is shipped, you'll receive an email with your tracking number and link to follow your shipment in real time.
❓Need Help?
Questions or issues? Just email us at sales@actichains.com and we’ll be happy to help.